Return and Exchange Policy

Introduction

  1. The domain http://www.shubhadesignstudio.com, including any web-pages thereof is the web-site (“Website”) of SHUBHA DESIGN STUDIO (SDS)
  2. Our Registered Office is at 55 Indrani Park Kolkata 700033 (near Jogesh Chandra law college)
  3. This policy sets out the terms and conditions, on fulfilment of which may permit you to either (i) return the products and/or (ii) exchange them for other products.
  4. This policy applies to all the products sold by SDS through the Website
  5. You are requested to read our Terms and Conditions and other policies available on the Website in addition to this policy as the same are binding upon you before purchasing.

Conditions For Returns Or Exchange        

SHUBHA DESIGN STUDIO has a simple and hassle free return and/or exchange policy for certain products purchased

  1. The products must be returned to SDS  within 2 weeks (fourteen days) from the date it is delivered to you.
  2. Please check the list of non-returnable or non-exchangeable products at the end of the policy. SDS may update this list from time to time and without any prior intimation to you.
  3. The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, if any and other packaging intact sold as a part of the product.
  4. Any garment sought to be returned or exchanged, should be unworn or unwashed. Garments that are found to be worn or damaged or soiled will not be accepted for return or exchange.
  5. Any footwear sought to be returned or exchanged, should be unused. Thus footwear worn for trial purposes must be done on a carpeted surface. Footwear with worn soles will not be accepted for return or exchange.
  6. Products returned under this policy will be subject to quality testing/inspection.
  7. If SDS accepts the product returned, you will be entitled to receive refunds by accounts transfer which may take 10 to 14 days after the refund is approved by SDS.
  8. If SDS agrees to exchange the product returned,you can purchase any other merchandise with the same value or more but not less than the original purchase price which may also include the purchase of one or more item.
  9. Notwithstanding anything contained in this policy, SDS reserves a right to reject any request for return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
  10. Return or Exchange is subject to deductions of any benefits for example any discounts availed, shipping or delivery charges waiver, etc., if any.
  11. Customized or special delivery orders cannot be returned/exchanged.

Returns Or Exchange Procedure

  1. The returns procedure can also be initiated through the Website by following the below mentioned steps:

i If you made the purchase as a registered user, log in to your account to initiate the process.

ii If you made the purchase from the Website as a guest, please register on the Website using the same email address provided while purchasing the product so that your products appear in your order history. You can initiate the process of return only if the said product appears in your order history.

  1. Alternatively, you can initiate the returns/exchange procedure by writing an e-mail to shubhadesignstudio.in@gmail.com / shubhadesignstudio1@gmail.com
  2. SDS will email a ‘Returns/Exchange Request Form’ for you to fill up and email back to SDS.
  3. If you are not the actual purchaser but received the product from some SDS customer, (for example as gift), you will have to request the concerned SDS customer to initiate the return process.
  4. Upon receiving a ‘Returns/Exchange Request Form’, SDS will generate a ticket number which will be shared with you. This ticket number must be used in all communication(s) with SDS
  5. You can return the product in the following way……

Ship it back to SHUBHA DESIGN STUDIO by sending it to the address provided by us which is…

SHUBHA DESIGN STUDIO 55 Indrani Park Kolkata 700033 (near Jogesh Chandra Law College) Phone Number – 9674024634/ 9831186408/ 7003118455                                                                    You will be solely responsible to ensure that the product is delivered to SDS in good condition and SDS will not be held liable for any damage caused to the product during transit.

SDS will send you a confirmation upon receiving the products. Upon undertaking quality test and inspecting the product,SDS will inform you about its decision with respect to acceptance or rejection of the products within 3 (three) working days of receiving the product but in either way you will receive a call from our customer care executive.

  1. If you have any questions, issues, or concerns about your return, or are having trouble with the online returns process, you can email us at to shubhadesignstudio.in@gmail.com / shubhadesignstudio1@gmail.com or Contact us at 9674024634/9831186408/7003118455

Incorrect Products

  1. For the purpose of this policy, the term ‘incorrect product’ means the product does not match the description or specification set out in the purchase order or Website with respect to colour, size, or material.
  2. SDS  takes utmost care to deliver the products as per your order. If incorrect product is delivered, you must notify us by sending an email  to shubhadesignstudio.in@gmail.com / shubhadesignstudio1@gmail.com or  Contact us at 9674024634/9831186408/7003118455 within 2 days i.e. 48 hours of receiving the product.

Miscellaneous

In case of a conflict in any terms of Returns and Exchange Policy, the decision of SHUBHA DESIGN STUDIO shall be final and concluding, and you irrevocably withdraw your right to make any claim or demur on this ground.

List Of Non-Returnable Or Non-Exchangeable Products

  1. Custom made products
  2. Altered products as per the specifications/measurements provided by you
  3. Products that are purchased in any sale / promotion organised by SDS and
  4. Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase